Support → Support

Support Lifecycle

In general, Open XDMoD has two major releases each year and each major version will receive support for one year from the time of initial release. This includes security fixes and other critical updates in addition to limited access to our support team.

Note that there was only one major release of Open XDMoD in 2022 due to the team supporting the transition from the XD Metrics Service to ACCESS Metrics. The 10.0 release of Open XDMoD therefore has a longer than typical support time.

Version Release Date End of Support
10.0 March 10, 2022 September 10, 2023
10.5 September 03, 2023 September 03, 2024*

* Note: CentOS 7 will officially reach end of life on June 30, 2024, and as such so will our official support for el7 XDMoD.

Supported Operating Systems

Rocky 8 and CentOS 7 are the officially supported operating systems for Open XDMoD. If you are using a different operating system and encounter an issue, please install Open XDMoD on either of these operating systems and reproduce the issue in that environment before requesting support.

Requesting Support

Before contacting us please see the list of Frequently Asked Questions.

Email ccr-xdmod-help at buffalo.edu for support. Please include the following in your support request. Failure to include this information may delay support.

  • Open XDMoD version number
  • Operating system and version where Open XDMoD is installed
  • The output of xdmod-check-config
  • PHP and MySQL version (e.g, the output from php --version, mysql --version, and the SQL command SHOW VARIABLES LIKE "%version%";)
  • The output of php -i
  • Any messages in the XDMoD exceptions log /var/log/xdmod/exceptions.log
  • A description of the problem you are experiencing
  • Detailed steps to reproduce the problem

If the problem is observed when trying to access the web portal then please also include any messages in the web server error log /var/log/xdmod/apache-error.log

Mailing List

Subscribe to our mailing list to stay up to date with the latest Open XDMoD release.