Support → Support

Support Lifecycle

In general, Open XDMoD has two major releases each year and each major version will receive support for one year from the time of initial release. This includes security fixes and other critical updates in addition to limited access to our support team.

Note that there was only one major release of Open XDMoD in 2022 due to the team supporting the transition from the XD Metrics Service to ACCESS Metrics. The 10.0 release of Open XDMoD therefore has a longer than typical support time.

Version	Release Date	End of Support
10.0	March 10, 2022	September 10, 2023

Supported Operating Systems

CentOS 7 is the officially supported operating system for Open XDMoD. If you are using a different operating system and encounter an issue, install Open XDMoD on CentOS 7 and reproduce the issue in that environment before requesting support.

Rocky 8 packages are available in ‘beta’ release. We aim to provide the same level of support for Rocky 8 as we do for Centos 7, but some issues may not be fixed until the planned 10.5 release, which will have full support for Rocky 8.

Requesting Support

Email ccr-xdmod-help at buffalo.edu for support. Please include the following in your support request. Failure to include this information may delay support.

• Open XDMoD version number
• Operating system and version where Open XDMoD is installed
• The output of xdmod-check-config
• PHP and MySQL version (e.g, the output from php --version, mysql --version, and the SQL command SHOW VARIABLES LIKE "%version%";)
• The output of php -i
• Any messages in the XDMoD exceptions log /var/log/xdmod/exceptions.log
• A description of the problem you are experiencing
• Detailed steps to reproduce the problem

If the problem is observed when trying to access the web portal then please also include any messages in the web server error log /var/log/xdmod/apache-error.log

Mailing List

Subscribe to our mailing list to stay up to date with the latest Open XDMoD release.