Support → Support

Support Lifecycle

Releases of Open XDMoD will receive support for one year from the time of their initial release. This includes security fixes and other critical updates in addition to limited access to our support team.

Version Release Date End of Support
9.0 August 13, 2020 August 13, 2021
8.5 October 21, 2019 October 21, 2020

Supported Operating Systems

CentOS 7 is the officially supported operating system for Open XDMoD. If you are using a different operating system and encounter an issue, install Open XDMoD on CentOS 7 and reproduce the issue in that environment before requesting support.

Requesting Support

Email ccr-xdmod-help at buffalo.edu for support. Please include the following in your support request. Failure to include this information may delay support.

  • Open XDMoD version number
  • Operating system and version where Open XDMoD is installed
  • The output of xdmod-check-config
  • PHP and MySQL version (e.g, the output from php --version, mysql --version, and the SQL command SHOW VARIABLES LIKE "%version%";)
  • The output of php -i
  • Any messages in the XDMoD exceptions log /var/log/xdmod/exceptions.log
  • A description of the problem you are experiencing
  • Detailed steps to reproduce the problem

If the problem is observed when trying to access the web portal then please also include any messages in the web server error log /var/log/xdmod/apache-error.log

Mailing List

Subscribe to our mailing list to stay up to date with the latest Open XDMoD release.