Support → Support


There is a known security issue with the validation of filter parameters in Open XDMoD 8.5. We highly recommend upgrading to Open XDMoD 10.5.0.

If upgrading to the latest supported version is not an option, then your Open XDMoD instance should be patched as follows:

RPM installs

  1. Download the updated source file GroupBy.php
  2. Copy this file to: /usr/share/xdmod/classes/DataWarehouse/Query/GroupBy.php

Source code installs

  1. Download the updated source file GroupBy.php
  2. Copy this file to: /opt/xdmod/share/classes/DataWarehouse/Query/GroupBy.php (where /opt/xdmod is the installation prefix)

Support Lifecycle

Releases of Open XDMoD will receive support for one year from the time of their initial release. This includes security fixes and other critical updates in addition to limited access to our support team.

Version Release Date End of Support
8.5 October 21, 2019 October 21, 2020
8.1 April 23, 2019 April 23, 2020

Supported Operating Systems

CentOS 7 is the officially supported operating system for Open XDMoD. If you are using a different operating system and encounter an issue, install Open XDMoD on CentOS 7 and reproduce the issue in that environment before requesting support.

Requesting Support

Email ccr-xdmod-help at for support. Please include the following in your support request. Failure to include this information may delay support.

  • Open XDMoD version number
  • Operating system and version where Open XDMoD is installed
  • The output of xdmod-check-config
  • PHP and MySQL version (e.g, the output from php --version, mysql --version, and the SQL command SHOW VARIABLES LIKE "%version%";)
  • The output of php -i
  • A description of the problem you are experiencing
  • Detailed steps to reproduce the problem

Mailing List

Subscribe to our mailing list to stay up to date with the latest Open XDMoD release.