Support
Support Lifecycle
Releases of Open XDMoD will receive support for one year from the time of their initial release. This includes security fixes and other critical updates in addition to limited access to our support team.
| Version | Release Date | End of Support |
|---|---|---|
| 6.6 | May 11, 2017 | May 11, 2018 |
| 7.0 | September 21, 2017 | September 21, 2018 |
| 7.5 | March 1, 2018 | March 1, 2019 |
Supported Operating Systems
CentOS 7 is the officially supported operating system for Open XDMoD. If you are using a different operating system and encounter an issue, install Open XDMoD on CentOS 7 and reproduce the issue in that environment before requesting support.
Requesting Support
Email ccr-xdmod-help at buffalo.edu for support. Please include the following in your support request. Failure to include this information may delay support.
- Open XDMoD version number
- Operating system and version where Open XDMoD is installed
- The output of
xdmod-check-config - PHP and MySQL version (e.g, the output from
php --version,mysql --version, and the SQL commandSHOW VARIABLES LIKE "%version%";) - The output of
php -i - A description of the problem you are experiencing
- Detailed steps to reproduce the problem
Mailing List
Subscribe to our mailing list to stay up to date with the latest Open XDMoD release.
